Using the OfficeXpress Website
How to register an account
1. Existing customers
1.1. Visit shop.officexpress.co.uk
1.2. Click "Register" at the top of the page
1.3. Click the "Activate Online Ordering" button on the right hand side of the page beneath the "Existing Customer" heading
1.4. Complete the registration form and click submit
1.5. Your username and password will be emailed to you once your account has been activated.*
*In many cases account activation will be complete within an hour of submitting the registration form, however in some instances please allow up to one working day.
2. New customers
2.1. Visit shop.officexpress.co.uk
2.2. Click "Register" at the top of the page
2.3. Click the "Create an Account" button on the right hand side of the page beneath the "New Customer" heading
2.4. Complete the registration form and click "Submit"
2.5. You will receive a telephone call from a member of our sales team who will assist you in creating a new business account.
2.6. Once your business account is approved and enabled you will automatically receive your username and password for online ordering
How to view contract lines and pricing
1. Visit shop.officexpress.co.uk
2. Click "Login" at the top of the page
3. Enter your username and password, and then click "Login"
4. Once logged in "My Order Pads" which is located beneath the "Useful Tools" heading towards the centre of the page. You will be taken to a page titled "My Order Pads"
5. From the drop down box choose "Contract Price" and click "Select Pad". You will be taken to a page listing your contract lines and prices
6. Edit the "Qty Required" field to specify how many of each item you wish to order
7. Click "Add Items to Basket" at the bottom of the page to add the contract lines to your basket
8. You can now view your basket and continue to place your order as usual
How to place an order
1. Visit shop.officexpress.co.uk
2. Click "Login" at the top of the page
3. Enter your username and password, and then click "Login"
4. Browse the store, adding the items you require to your basket
5. When you're ready to place your order click the shopping basket area at the top right hand side of the screen
6. Confirm that you're happy with the items you have added to your basket and select a delivery method
7. If you have a promotion code, enter this now and click "Apply"
8. Click "Proceed to Checkout"
9. Confirm that your details and delivery address are correct, you can choose a different address from your address book here if required
10. Click "Review Your Order"
11. Check your order details are all correct and click "Confirm Your Order"
12. Your order is now placed. You will receive an email confirming order details.
How to track an order
1. Visit shop.officexpress.co.uk
2. Click "Login" at the top of the page
3. Enter your username and password, and then click "Login"
4. Click "View my Order History" which is located beneath the "Useful Tools" heading towards the centre of the page. You will be taken to a page which shows all of your orders
5. Click on the "web ref" of the order which you wish to track, you will be taken to a page showing you more details about that particular order
6. Scroll down the page and locate the heading titled "Track & Trace"
7. Under the track and trace heading click on the consignment number and you will be taken to a page on our couriers' website which shows the delivery progress and location of your parcel
How to change address details
1. Visit shop.officexpress.co.uk
2. Click "Login" at the top of the page
3. Enter your username and password, and then click "Login"
4. Click "My Addresses" which is located beneath the "Useful Tools" heading towards the centre of the page. You will be taken to a page which shows all of your configured addresses
5. Make changes to your address as required and click "Save Changes" once complete
6. Click "New Address" to add a new address to your account, enter the address details and finish by clicking "Save this Address"
7. Tick the "Default Address" checkbox to mark an address as the default one which you wish to use
8. During checkout you will be able to choose from any of the address which you have configured here
How to change email address
1. Visit shop.officexpress.co.uk
2. Click "Login" at the top of the page
3. Enter your username and password, and then click "Login"
4. Once logged in "My Profile" which is located beneath the "Useful Tools" heading towards the centre of the page. You will be taken to a page titled showing all of your user account details
5. You can change your email address in both the "Contact Details" and the "Security Details" section of the page
6. Click "Save Changes" once complete
How to retrieve password
1. Visit shop.officexpress.co.uk
2. Click "Login" at the top of the page
3. Click "Forgotten Password" which is located beneath the username and password fields on the left of the page. You will then be taken to a password recovery page.
4. Complete the form by entering your email address and the captcha code shown on the page, and then click submit
5. You will receive an email containing a link to a temporary page which will reveal your password
6. When you receive the email click on the link to reveal your password
7. Once you have successfully logged in, consider changing your password some something secure and memorable
How to change your password
1. Visit shop.officexpress.co.uk
2. Click "Login" at the top of the page
3. Enter your username and password, and then click "Login"
4. Click "My Account" at the top of the page
5. Click "Change Password" which is located beneath the "Security Settings" heading towards the left of the page
6. Complete the form by entering your current password, new password and a security question
7. Click "Change Password" to save your changes